Frequently Asked Questions

How do I enter a competition?

1. Choose the competition you would like to enter.
2. Select the number of entries you want. 3. Create an account. 4. Complete checkout securely through our website.
5. Your ticket numbers will be allocated automatically after successful payment.
6. You will receive a confirmation email with your ticket numbers.

You may also enter for free using the postal entry route. Full details can be found in our Terms & Conditions.

Do I need an account to enter?

Yes. You need to create an account to enter. This is so we can verify contact details of our winners as well as conduct an age verification process.

However, creating an account may allow you to:
– view previous orders;
– access your ticket numbers;
– save your details for faster checkout.

Can I enter more than once?

Yes. You may enter a competition multiple times up to the maximum limit shown on the individual competition page.

How do instant wins work?

Some competitions include instant win prizes.

If one of your allocated ticket numbers matches a pre-selected instant-win number:
– your prize may appear instantly on-screen;
– confirmation may also be sent by email.

Instant win winners still remain entered into the main prize draw unless stated otherwise.

How are winners selected?

Winners are selected randomly from all valid entries once the competition closes.

Draws may take place:
– live on social media;
– using random number software;
– or through automated draw systems.

What happens if a competition does not sell out?

The draw may still take place even if not all tickets are sold, unless otherwise stated on the competition page.

How will I know if I have won?

Winners are contacted using the email address, phone number, or account details provided during checkout, and you will also be able to see this on your account.

Winners may also be announced on our website or social media pages.

How do I claim my prize?

If you win, we will contact you with full prize claim instructions.

Prizes may be delivered, posted, transferred electronically, or arranged for collection depending on the prize type.

What payment methods do you accept?

Available payment methods are shown during checkout and may include:
– debit cards;
– credit cards;
– Apple Pay;
– Google Pay;
– or other supported payment methods.

Can I get a refund?

Competition entries are generally non-refundable unless required by law or the competition is cancelled by us.

Please see our Terms & Conditions for full details.

Do you verify winners?

Yes. We may request proof of age, identity, address, or payment ownership before releasing a prize.

Who can enter?

Competitions are open to UK residents aged 18 or over only.

How can I contact Cosy Cash Comps?

You can contact us through:
– our website contact form;
– email;
– or our social media pages.

Email: hello@cosycashcomps.co.uk